Shipping, Returns & Refund Policy

 

At lavander Farm, we are committed to providing high-quality products and a reliable shopping experience.

 

Shipping

 

Orders are processed within 2–5 business days after payment confirmation. Estimated delivery times are 2–5 days within Egypt, 5–10 days for the Middle East and Africa, and 7–14 days for Europe and international destinations. Shipping costs are calculated at checkout. Customers are responsible for any applicable customs duties or import taxes.

 

Returns

 

Return requests must be made within 14 days of receiving the product. Items must be unused, in their original packaging, and accompanied by proof of purchase. Customized, perishable, or hygiene-sensitive products cannot be returned.

 

Refunds

 

After receiving and inspecting the returned item, approved refunds will be processed within 14 days using the original payment method. Discounted items may not be eligible for refunds unless required by law.

 

Return Shipping

 

Customers are responsible for the cost and risk of return shipping. We recommend using a trackable shipping service.

 

Order Tracking

Once your order is confirmed, you will receive an email confirmation containing your order details. You can also track your order by logging into your Lavander Farm account and selecting My Account → Order Status.

 

Delivery time is calculated from the moment your order is accepted and processed. We work closely with our shipping partners to ensure timely delivery and to minimize potential delays caused by customs procedures.

 

Please note that online order tracking is available only for purchases made through electronic payment methods and may not apply to orders placed using cash on delivery.

 

Cookies Policy

 

Lavander Farm uses cookies and similar tracking technologies to improve your browsing experience and enhance the functionality of our website.

Cookies are small text files stored on your device that allow websites to recognize your browser and remember certain information such as preferences and previous visits.

 

We use cookies for several purposes including:

 

Enabling essential website functions

Remembering user preferences

Improving website performance and analytics

Supporting advertising and marketing activities

Cookies may be either session cookies, which expire when you close your browser, or persistent cookies, which remain stored on your device until deleted.

 

Some cookies may also be provided by third-party service providers such as analytics tools that help us understand website usage and improve our services.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on the website